Return & refund
IGOO Online Store
IGOO hopes that you can have wonderful shopping experience. If you are not satisfied with a certain commodity and need to return it, we can help anytime.
If you are not satisfied with the item you bought, you can apply for returning it and getting your money refunded.
If you need to return an item, please call 855-507-IGOO from 10am to 6pm, Monday to Saturday (excluding public holidays). Please put the item you need to return in the original package.
Please comply with the terms and conditions of IGOO Store Online.to return an item. If you need to return IGOO Smartlamps, please read the following IGOO Return Policy part. Please apply for returning products conforming to the conditions in 30 days after you receive the product(s).
IGOO return policy
If you are not satisfied with the bought IGOO products, you can return the undamaged IGOO Smartlamps to IGOO Store Online in 30 days after you receive them to get your money refunded. The returned IGOO Smartlamps have to be in their original package with complete accessories, brochures and instruction books. IGOO will cover the delivery fee of returning.
Return business or VAT invoice
please return it with the product.
If you require and receive the VAT invoice, please print the proper returning contract form and fill in your personal details. The form will be used during product returning process.
Excel for return policy